REFUNDS & EXCHANGES
At Nina’s Tailored Trips, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. Please review our Refunds & Return Policy for information on how to return your items.
1. Return Eligibility
• Per-Order Basis: Returns are handled on a per-order basis. Each item must be returned in accordance with the guidelines outlined below.
• Return Window: You must request a return within 5 days of receiving your order. Unfortunately, we cannot accept returns beyond this period.
• Original Packaging: Items must be returned in their original, unopened, and unused condition, including all packaging materials and accessories. Any items that are damaged or not in their original condition will not be eligible for a refund or exchange.
2. How to Initiate a Return
• Contact Us: To initiate a return, please contact our customer service team within 5 days of receiving your order. You can reach us via:
o Email: [info@ninastailoredtrips.com]
• Provide Order Information: Please provide your order number, a brief description of the reason for the return, and whether you would like a refund or exchange.
3. Return Process
• Approval: After reviewing your return request, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
• Shipping: You are responsible for the return shipping costs & a trackable shipping service or purchasing shipping insurance is required, as we cannot guarantee that we will receive your returned item.
• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
4. Refunds and Exchanges
• Refunds: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
• Exchanges: If you requested an exchange and it is approved, we will ship the new item once the returned item has been received and inspected.
5. Non-Returnable Items
Please note that certain items are non-returnable. These include:
• Personalized or customized products
• Items marked as final sale
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
Need More Help?
For any further questions or assistance, please don’t hesitate to contact our customer service team. We are here to help and ensure your satisfaction with our products.
Thank you for shopping with Nina’s Tailored Trips! We appreciate your understanding and cooperation
